Last Updated: 18 July 2025
E8 Guardian Pty Ltd (“E8 Guardian”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your information when you use our website or services.
1. What Personal Information Do We Collect?
We may collect the following personal information:
- Your name
- Email address
- Phone number
- Any additional information you provide through our forms, customer support, or communications with us
2. How Do We Collect Your Personal Information?
We collect personal information when you:
- Register for an account or service on our website
- Fill in web forms or contact forms
- Communicate with us via email, phone, or other means
3. Why Do We Collect Your Personal Information?
We collect and use your personal information to:
- Provide and operate our services
- Respond to your enquiries and support requests
- Contact you regarding your account or our services
- Send you updates, newsletters, or marketing (you can opt out at any time)
- Improve and develop our products and services
- Comply with legal or regulatory obligations
4. How Do We Store & Protect Your Personal Information?
- Your information is securely stored using industry-standard security technologies.
- We restrict access to your personal information to authorised staff only.
- We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
5. Disclosure of Your Personal Information
We may disclose your personal information:
- To our trusted service providers who assist us in operating our website or providing our services (e.g., hosting, IT support, analytics), subject to confidentiality obligations
- If required by law, regulation, court order, or as otherwise permitted under the Privacy Act
We do not sell your information to third parties.
6. Overseas Disclosure
Your personal information is primarily stored and processed in Australia. If we need to disclose information overseas (e.g., cloud services), we will ensure appropriate safeguards are in place to protect your privacy.
7. Access and Correction
You may request access to, or correction of, your personal information by contacting us (see below). We may require verification of your identity before processing your request.
8. Cookies and Web Analytics
Our website may use cookies and similar technologies to enhance your experience and collect usage data. You can manage cookies in your web browser settings.
9. Marketing Communications
If you consent, we may send you updates or marketing communications. You can unsubscribe at any time by following the instructions provided in those communications or contacting us.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will take effect when published on our website. Please review this policy regularly.
11. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to access or correct your information, please contact us at:
E8 Guardian
Email: privacy@e8guardian.com.au
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).